TCS Xplore Business Skill Final Assessment Answer

TCS Xplore Business Skill Final Assessment Answer





Below is the answer to TCS Xplore Business Skill Final Assessment. Answers to the Business Skill final assessment is highlighted in Yellow colour.




Question 1. Amy, a client-partner from Germany is having a discussion with the project team in India. Amy finds it uncomfortable when a few of the team members start speaking in their regional language amongst themselves. She feels a bit lost. What can the team do differently?
Answer: The team lead should stress the usage of a common language, that is English, among team members.



Question 2. It was Anjali's Birthday. One of her team members, Prati, sent her a birthday wish over an email. She had marked Cc to all her member and also to a few other teams. Anjali was well known to many at the office and therefore there were many who wanted to respond to Prati's email. How should the other colleagues respond?
Answer: Send a separate mail to Anjali, conveying the wishes.



Question 3. Customer experience is the internal and subjective response customers have to any direct or indirect contact with a company. True or False.
Answer: True



Question 4. While writing a subject line, it should:- a) Draw the attention of the reader  b) Deliver the crux of the mail  c) Surprise the reader d) Have at least 10 words
Answer: a & b



Question 5. Jalaja wore a saree to work. Since she was sporting an ethnic look, she also wore big and bold accessories with a flower in her hair. Make-up however was minimal. Which of the following statement are correct.
Answer: She should not have worn a saree as it is not formal wear. Flower in the hair and bold accessories are not acceptable. Minimum make is appropriate.



Question 6. Before presenting, should you understand the language proficiency of the audience?
Answer: Yes. This can help in choosing the right words for your talk. It also helps to decide your rate of speech. 



Question 7.  The elevator is always crowded at the ABC facility. What rules of the elevator  etiquette should be followed/
Answer: only 1 and 2



Question 8. What is true about being agile?
                        A. Agile teams can never fail.
                        B. Agile is driven by action
                        C. Agile teams do not experiment 
                        D. Agile teams do not believe in rationalism
Answer: B, D



Question 9. Choose the correct options
                        A good email,
                        a.) Should never overcommunicate
                        b.) should contain emotions
                        c.) should be properly spaced and arranged
                        d.) Should be polite in tone
Answer: a,c & d



Question 10. As you are working, you find that certain queries need to be clarified with the client. Upon opening the Instant messenger, you find the status of the client as 'available'. What would you do?
Answer: Check whether the client is free to chat. Post your query if the client is free. Else check for the suitable time



Question 11. How differently could Tom have responded?
A. I feel adding new features will affect our deadline .................
B. I am very sorry Hugh. If I do your work then I won't be able to do my work.
C. Thanos, please ask Stuart to do it. I am very busy at the moment.
Answer: only A


Question 12. Cathy sends an invitation to her team members for an unplanned meeting to discuss a new feature to be added to the project. Due to a shortage of time, she sends the invitation without agenda. Chose the right option.
Answer: An agenda needs to share along with the meeting invite.



Question 13. Mike wants to draft an e-mail to his client after his team came up with the rework of an application. The rework was asked to be done by the client due to some issue that customers faced after the sample product was tested in the market. How should Mike start his email?
Answer: Apologies to the client for not meeting his expectation.



Question 14.  Amy, a client-partner from Germany is having a discussion with the project team in India. Amy finds it uncomfortable when a few of the team members start speaking in their regional language amongst themselves. She feels a bit lost. What can the team do differently?
Answer: None of the above (this was a question with the wrong options)



Questions 15. Please Choose the correct options
                        A. Aishwarya: Aggressive 
                             Jaya: passive-aggressive
                             Amitabh: Passive
                         B. Aishwarya: Passive-aggressive 
                             Jaya: Aggressive
                             Amitabh: Aggressive
                         C. Aishwarya: Aggressive 
                             Jaya: Aggressive
                             Amitabh: Passive Aggressive
                         D. Aishwarya: Aggressive 
                             Jaya: Aggressive
                             Amitabh: Assertive
Answer: B



Question 16. While writing a subject line, it should:- a) Draw the attention of the reader  b) Deliver the crux of the mail  c) Surprise the reader d) Have at least 10 words
Answer: a & b


Question 17.  How do you ask your Supervisor for promotion in an assertive tone?
Answer: I would like you to consider my name for the promotion as I believe I have taken on many new responsibilities lately.



Question 18. Which of the following are incorrect?
                        A.) 'To' Field is meant for primary email recipients. The email is for their information and action 
                        B.)  'Cc' field is meant for secondary email recipients. The email is meant for their information.
                        C.)  'Bcc' field is typically used for internal broadcasts 
                        D.) 'Bcc' field can be used to hide a recipient while sharing an internal document
Answer: A, B



Question 19. Which of the following statement is true?
Answer: Downward flow of communication is when information flows from the supervisor to the subordinate



Question 20. Daniel is planning on restructuring his team to make it more diverse. What are the possible challenges he will face in the process?
Answer: All of the above.




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